How to make an order?

First, you have to login an account to browse products and place order.

Check out "How to Order" at SHOP page, it will offer you a tutorial of how to order and settle payment on our site.

If you have further question Shopping with us, you can contact our online Representative during our Service Hours. 

Dose EnvoyMeds.com offer other languages?

EnvoyMeds.com currently only offer English Site, but we are doing other language too, once we online with other languages, we will offer Switch Buttom on the top right.

Why I can not see product info page?

For all products and Shop Page, we require you Login as Member in our site. Please try Login if you are already a member, if not, please register with Phone Number, Or easily login with WeChat account.

I didn't Receive any Verification Code when Register.

If you are not able to receive Verification Code, Please try Register by Email address. Or you can easily login by an WeChat account.

I am not sure what product suits me, would you recommend?

We are more than happy to help, please add our Online Reperesentative on WeChat, we will offer advices base on WHO or other available guidelines. However, please notice that our advices are not equal as Doctor's Prescription. Always contact your Local Health Provider for professional advice.

Why my payment not confirmed?

When you pay through "Aliypay" or "WeChat" payment, please make sure the Amount is correct, and you have left your Order ID as Note of Transfer. 

However, if you paid and your order has not yet confirmed ( Order status will change to "Awaiting Shipment" if confirmed) please contact our Online Representative at Help Center. 

When will my Order ship out? Can I track my Order?

If you have settle your payment get confirmed before 17:00 (GMT+8), your order will ship out the same day.

Our Shipping Partner is ZTO Express. For tracking your order, please visit : ZTO EXPRESS

Tracking Number is available in your order detail.

Can I designate Shipping method or company?

For Mainland China Area, our Shipping Partner is ZTO Express. However, if you wish to use other Express Services, we would also comply, with the condition that extra expense at your own cost. 

Contact our Online Representative now to request Change of Shipping method.

For "1 Hour Delivery" service, please send [Flash Delivery] to our Online Representative.

Where do my orders ship from?

For Mainland China Area, orders will ship from your nearby warehouses.

What is "Next-Morning Delivery“？What cities does it cover?

We know time matters, every seconds counts for saving you from HIV infection. In Mainland China Area, ordering PEP from our site, we will offer "Next-Morning Delivery". 

"Next-Morning Delivery" offer by SF Express, find out more whether your city is covered, Click here SF Express . Shipping Origin please select [Beijing-DaXing District].

Talk to our Online Representative to know more.

How do I know the products are authentic?

EnvoyMeds.com is not a pharmacy or fulfillment center, but works with duly licensed pharmacies and dispensaries in many jurisdictions throughout the world to facilitate customer requests for affordable medications. 

Tips for ordering with us: all our products packaging are Sealed with "Security Lables", we make sure the medicine you have, from the source to your hand, zero chance to be replaced or opened.

Can I cancel my orders?

If you have place an order and not yet settle payment. Your order will be automatically cancled after 24 hours.

If you have paid but payment is not yet confirmed by the system, and you wish to cancel order, please contact our Online Representative for Closing Order and Refund.

However, if your payment has been confirmed and status changed to "Awaiting Shipment", there will be No Cancel available.

“Flash Delivery” Service

We offer "Flash Delivery" Service in Beijing, average 1 hour door-to-door shipment; and "Same Day Delivery" to whole Guangxi Province. All products applied with extra fee for shipment.

If you wish to use this service, please scan QR code down below and send [Flash Delivery] to our Online Representative. 

Can I exchange or return products?

Due to the particularity of products, kindly understand that we won't be able to provide any kind of exchange or return.